Shipping and Returns
- We take pride in fulfilling your orders promptly. Everything is made to order, and we send all orders within 1-2 (working) days of receiving them. If you need it for a specific date make sure you choose express delivery and your order will pop to the front of the queue.
- Orders over £35 qualify for free tracked UK delivery.
- You can choose between our standard tracked postage service or upgrade to the express option.
Returns and refunds
- Unfortunately we cannot accept returns of personalised items, so make sure you double check the spelling of any names or dates you've requested!
- If a product is faulty or damaged, please contact us as soon as possible within 14 days so we can arrange a replacement or a refund. Please note you must send photos of any damage (including to packaging) so that we can take it up with our courier. You can contact us here or email firstname.lastname@example.org
- If you change your mind, you can return non-personalised items for a full refund within 14 days of delivery. Please contact us to let us know you're returning your item, and send it back to Lucy Coggle Designs, 88 Southmoor Road, Oxford OX2 6RB. Please note you are liable for the item until its safe arrival back at the studio, so we always advise re-sending in its original packaging a retaining proof of postage.
- International orders are shipped by Tracked Delivery and take 1-6 weeks depending on their destination country.
- Please note international shipments may be delayed by circumstances beyond our control, and we cannot expedite their transit through customs
- International orders may incur additional customs charges or duties in your home country, and the buyer is responsible for any such fees and charges.