- We aim to send orders within 1 working day
- UK Orders are shipped by second class post as standard (and first class at Christmas)
- International orders are shipped by International Standard Delivery and take 1-4 weeks depending on their destination country
- Most products are eligible for UK express delivery if you're in a hurry or want to be able to fully track your order
Returns and refunds
- If a product is faulty or damaged, please get in touch with us within 30 days to organise a replacement or refund
- If you change your mind, you can return non-personalised items for a full refund within 14 days of delivery. Please contact us to let us know you're returning your item, and send it back to Lucy Coggle Designs, 88 Southmoor Road, Oxford OX2 6RB. Please note you are liable for the item until its safe arrival back at the studio
- Unfortunately we cannot accept returns of personalised items, so make sure you double check the spelling of any names or dates you've requested!