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Returns and Shipping

Returns and refunds

  • If a product is faulty or damaged, please contact us within 30 days for a replacement
  • For items that have not been personalised, if you change your mind about them you can return then to us within 14 days of your order being delivered for a full refund. Please include either a copy of your order confirmation email, or please include your name, order number, contact details and reason for return. Our address for returns is: Lucy Coggle Designs, 88 Southmoor Road, Oxford OX2 6RB
  • We are unable to accept returns of items that have been made to order unless they are faulty. For personalised orders, please take extra care to give us the right spelling of any names or the correct dates.