Hi Emma, We're really sorry to hear you're unhappy. We replied to your message immediately, but maybe it's gone to your spam? Judging from your longer email you seem to have got confused about what you were ordering, and were expecting a footprint kit but actually ordered this product instead, which is the picture hanger on its own. We are very sorry that you're disappointed, and of course you can return the picture hanger and order a footprint kit if that was what you would like. Please contact us at hello@lucycoggle.co.uk if we can help further